This limited warranty applies only to the original end-user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable. Warranty is null and void if there is physical damage present when the item is returned via RMA. ALL items returned to Wintec Industries are inspected, and any physical damage will be discovered during this technical evaluation. Please do not return damaged physical product. *Limited to 10 years in EMEA
The Wintec and Filemate warranty is non-transferable and is enforceable only by the original purchaser. The warranty only covers products purchased as new from Wintec/Filemate or our authorized vendor. This warranty does not apply to products that are obtained as a result of the purchase of a product not sold by Wintec/Filemate. This includes any e-commerce wholesale market places or third-party vendors. Wintec/Filemate does not offer tech support for products not sold by Wintec/File or our approved vendors.
You may return the Filemate product directly to Wintec Industries service center after emailing our Support Center team via firstname.lastname@example.org or by calling contacting them at Toll-Free 1-866-989-4683. Once you have obtained an RMA from Wintec Industries, you must, within 20 days, ship the Filemate product to Wintec Industries with the provided RMA Issuing Form which has the return address information. The Filemate customer is responsible for the cost of insuring and shipping of the returned Filemate. Products shipped to the Wintec Industries service center must be properly packaged to prevent damage in transit. Please note that Wintec Industries is not responsible for damaged or lost Filemate products in transit. The customer must use the exact address provided on the RMA Issuing Form. If the Filemate customer sends their Filemate product without the RMA Issuing Form or does not provide sufficient proof of purchase information, the Filemate will be returned to you, and the RMA case will be closed.
Wintec Industries currently does not accept any RMA requests from outside of the United States, its Protectorates, and APO addresses. The Filemate customer is more than welcome to file an RMA claim following the steps above once the customer has returned and has a valid return address in the United States.
Wintec Industries does not warrant uninterrupted or error-free operation of this Product. Probably should be, “ Wintec Industries does not warrant uninterrupted or error-free usage for any Wintec / Filemate product.
Any technical or other support provided for the Product under warranty, such as assistance via telephone with “how-to” questions and support regarding product setup and information will be provided without warranties of any kind.
The Product Warranty only covers failures or malfunctions that occurred within the warranty period with normal and proper use. The warranty will not apply if:
Wintec Industries stands behind our valued customers, and our warranty process and terms reflect this commitment. We are very proud to offer a Limited Lifetime Warranty for applicable products. Please review the definition of Limited Lifetime Warranty below.
“Lifetime replacement warranty only applies to FileMate products still in production. If the FileMate item is out of production and if Wintec Industries no longer stocks the item, the warranty is not assignable and no longer valid. “
Wintec Industries does not offer out of warranty, “ OOW,“ services and therefore if the Wintec / FileMate product’s warranty has lapsed within the time frame provided with the initial proof of purchase, the Wintec / FileMate product will not be accepted into our RMA facilities. Any unauthorized RMAs of Wintec / FileMate products will be returned to the end user.